We offer you a 100% quality guarantee. You may return defective merchandise up to 30 days from the date of original purchase for exchange. If merchandise was damaged in shipment, please notify us as soon as possible. Do not return merchandise damaged in shipment without contacting the Customer Care Team, as this will void the claim. To contact the Dayton Children's Customer Care Team, please call 1-800-414-8946 or Email customerservice@engageboost.com. For exchange inquiries, please have your order number (located in the upper right portion of the packing list) ready when you call.