We offer you a 100% quality guarantee. You may return defective merchandise up to 30 days from the date of original purchase for exchange. Stock items may be returned to inventory if product(s) is unworn, unwashed, unaltered or otherwise unused within the 30 day return period. Shumsky reserves the right to have final judgment on elective returns. Client will not be charged a restocking fee for this service. Elective returns are not accepted on Made-To-Order items due to the custom nature of the products.
To contact the Optimist Supply Store Customer Care Team, please call 1-800-414-8946 or 937-528-4392 or email at [email protected]
. For return/exchange inquiries, please have your order number (located in the upper right portion of the packing list) ready when you call. If merchandise was damaged in shipment, please notify us as soon as possible. Do not return merchandise damaged in shipment without calling the Customer Care Team, as this will void the claim.
Please print and complete the Return and Exchange Form
and send your request to the address listed under Step 4.