We offer you a 100% quality guarantee. You may return defective merchandise up to 30 days from the date of original purchase for exchange. Items may be returned if product(s) is unworn, unwashed, unaltered or otherwise unused within the 30 day return period. Heart Mercantile reserves the right to have final judgement on elective returns.
Please contact Heart Mercantile at email@example.com or (937) 250-6020 regarding any in-store returns. If you would like to return via mail, please contact firstname.lastname@example.org. To expedite the return process, have your order number (located in the upper right portion of the packing list) ready when you call. If merchandise was damaged in shipment, please call your Customer Care Specialist as soon as possible at (800) 414-8946. Do not return merchandise damaged in shipment without calling the Customer Care Team, as this will void the claim.