Need help? Call
1-800-414-8946
1-800-414-8946
FAQ
Categories
ACCOUNT INFORMATION
Boost Engagement is the authorized reseller and merchant of the products offered within this store.
Yes, you can check order history in your online > My Account > Order History.
Contact our Customer Success team here.
FINDING PRODUCTS AND PLACING ORDERS
Please use the Custom Order Request in the footer to submit a request
for a custom quote. A member of our team will contact you promptly to learn more about your project.
If there is a specific in-hand date needed for your order or if your shipment needs to be rushed,
please contact our Customer Success Team here to discuss your needs.
Please contact our Customer Success Team here to review your options. Products from the Shop Ferguson site are made-to-order, just for you! Our team will verify where your order is in the production process to determine if the orders is eligible to be changed or canceled. If the order can be canceled, cancellation and restock charges may apply.
Yes, size charts are included for each wearable item and are accessible via a size chart link within
the product page.
BILLING INFORMATION
All major credit cards.
Yes. It is our policy to keep your credit card information secure. When you enter your credit card
information online, we use a secure order site, which encrypts and protects your credit card
information.
For all credit card orders, your credit card is authorized and charged when you checkout. Please
note that your card will be charged by Boost Engagement.
If your card declines, your order will not process and you will be prompted to add another payment method.
If your card declines, your order will not process and you will be prompted to add another payment method.
Product sold on this website and shipped to locations in the U.S. may be subject to sales tax. Taxes
will be collected on each item as required by each state's taxing authority.
GIFT CERTIFICATES
Gift certificate(s) may be added to your online account at My Account > Manage Gift Certificates.
or added as a payment method in the cart at the time of checkout.
Yes, as long as there’s a remaining balance on an active (non-expired) gift certificate, the
certificate can continue to be used.
Yes, multiple active gift certificates can be used on the same order.
Yes, gift certificates expire one year from the date of purchase. The expiration date is viewable in
your online account at My Account > Manage Gift Certificates.
Gift certificates will be emailed to the recipient (or the purchaser) within ONE hour of purchase.
SHIPPING & DELIVERY
FedEx Ground – Orders will ship upon completion of production via Fedex. Shipping rates apply.
Shipping charges are calculated by Fedex from origin to destination zip code and shipment
product details. Shipping charges are viewable in cart prior to checkout.
Made-to-order items will include a lead time which will be noted on the specified item
within the e-store. Please note made-to-order items may arrive on different days in multiple
shipments.
For stores that offer international shipping, orders are shipped via Fedex International
Express. Duties and taxes are included in the shipping total.
RETURNS & EXCHANGES
Inspect all packages upon receipt. You may refuse delivery of a damaged package. All damages,
shortages, or errors must be reported to our Customer Success team within one week of
receipt of the package. We will file a damage claim with the carrier. After the carrier
confirms the damaged shipment, a replacement shipment will be sent to you at no additional
charge.
We offer you a 100% quality guarantee. You may return defective merchandise up to 30 days
from the date of original purchase for credit or for exchange. Defective merchandise must be
reported to Customer Success within 30 days of receipt, we are unable to accept damage
claims after 30 days from merchandise receipt.
For product being returned within 30 days of receipt: Stocked items from our warehouse: Customer Success will provide a pre-paid return label for return to our distribution facility. Return the product within 10 business days of receipt of the return label and include all product components and item(s) in their original packaging. A replacement unit will be shipped at no expense to you once the defective or incorrect product has been confirmed as picked up by Fedex.
Made-to-order products: For products shipped directly from a supplier's facility, Customer Success will coordinate with the supplier to have the unit in question picked up from you. Once the supplier has received and inspected the returned product, a replacement unit will be shipped at no expense to you directly from the supplier. All components of the product must be returned in their original packaging.
For product being returned within 30 days of receipt: Stocked items from our warehouse: Customer Success will provide a pre-paid return label for return to our distribution facility. Return the product within 10 business days of receipt of the return label and include all product components and item(s) in their original packaging. A replacement unit will be shipped at no expense to you once the defective or incorrect product has been confirmed as picked up by Fedex.
Made-to-order products: For products shipped directly from a supplier's facility, Customer Success will coordinate with the supplier to have the unit in question picked up from you. Once the supplier has received and inspected the returned product, a replacement unit will be shipped at no expense to you directly from the supplier. All components of the product must be returned in their original packaging.
Products from the site are made-to-order, just for you! Due to the custom nature of these products, returns and exchanges are not permitted.
Please see Shipping Damage / Defective Merchandise in the event an item is damaged or defective.
Please see Shipping Damage / Defective Merchandise in the event an item is damaged or defective.
