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Frequently Asked Questions

What is a shopping cart and how do I use it?
Once an item is in my shopping cart, how can I delete or change it?
How do I add personalization to a banner or award?
What is a navigation bar and how do I use it?
How can I search for products?
Is my credit card information safe?
Is there a guarantee for merchandise ordered from this site?
What happens if an item is on backorder?
How do I pay for my order?
What if I am tax exempt?

What is a shopping cart and how do I use it?

In a grocery store or department store, you browse through the store, selecting products and placing them in your shopping cart. When you are ready to make your purchase, you go to the checkout lane. Buying products on the Optimist website is very similar. You use the categories to browse for products. If you wish to purchase a product, simply select the size and color of the product, and click "Add to Cart", which will place the item in your shopping cart. At any time you can remove that product from your shopping cart or change the size or color by clicking on the appropriate item in the cart. After placing an item in your shopping cart, you may continue shopping for other items by going clicking “Continue Shopping”, or you may checkout to finalize your order.
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Once an item is in my shopping cart, how can I delete or change it?

Just because you place an item in your shopping cart does not mean that you must purchase it. You may delete or change items in your shopping cart at any time prior to clicking on . While viewing items in your shopping cart, you can simply click on the option which you would like to change and the shopping cart will update this for you.
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How do I add personalization to a banner or award?

Many of the items on the website can be personalized with the member name, club name or year where appropriate. Once you have selected an item and added it to your shopping cart, a page will open asking you to fill in the personalization. Please double check for spelling and accuracy. We will personalize your item with the exact information that you enter on this screen.
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What is a navigation bar and how do I use it?

The "navigation bar" or "nav bar" appears at the top of every page and is a quick and convenient method to jump to often-used areas of the web site.

  1. Clicking on HOME will instantly take you to the main home page of this site.
  2. Clicking on MY ACCOUNT will allow you to set up a new account or log into an existing account. You can then check order status, see past orders, view a list of favorite items you have selected.
  3. Clicking MY ORDERS will allow you to check order status and see past orders.
  4. Clicking on CONTACT takes you to our contact form which will allow you to reach out to our Customer Service Team. This page also displays our contact information.
  5. Clicking FAQ will take you to a page that contains our Frequently Asked Questions.

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How can I search for products?

There are two easy ways to look for products:

  1. You can use the Quick Search bar which is located at the top right of the navigation bar. Simply type a keyword in the field (i.e. cap, shirt, blue), and click the 'Go' button.
  2. You can browse products by clicking on the individual categories listed in the left navigational menu.

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Is my credit card information safe?

Yes. It is our policy to keep your credit card information secure. When you enter your credit card information online, we use a secure order site, which encrypts and protects your credit card information.
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Is there a guarantee for merchandise ordered from this site?

Absolutely! Please click here to read our Return Policy.
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What happens if an item is on backorder?

We attempt to fill all orders using in-stock merchandise; however, items do occasionally become depleted. In such cases you will be notified in your shopping cart and provided with an in-stock date for that item. You will also receive an email notification when the out of stock item ships.
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How do I pay for my order?

When ordering online, you will be prompted to pay with your credit card. We accept American Express, Visa, MasterCard, and Discover. Please be assured that when asked for your credit card number, you will be in a secured site.
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What if I am tax exempt?

Shumsky charges sales tax in OH, IN, NC, and MI. If your club is tax exempt AND resides in one of these locations please follow these 3 simple steps:
  1. Email a copy of your tax exempt form to Customer Service at programs@shumsky.com or fax it to
    (800) 414-8943.
  2. Call Customer Service at (877) 678-2582 and ask for your tax exempt promo code.
  3. Use your tax exempt promo code when checking out online to remove tax from your order.
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